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Discussion in 'Dealer & Firearm Reviews | Critiques' started by lucky13bullets, Aug 26, 2016.
Indeed. I ordered something recently and still hasn't shipped.
Never had good luck with PSA online ordering. I just use their site to get lower prices in-store. FYI, Cabela's honors PSA's (or anyone else's with a brick and mortar store in the area, e.g. Academy) online sale prices.
Never much looked into it - does cabelas stock PSA products?
People keep going back to PSA because they are a "one stop shop" option that is easy. I know at least for me it was easier buying a kit from them, that is of known quality, than me ordering bits and pieces from other companies. Especially as a newbie into rifle building.
The last kit I ordered was placed on a Monday and delivered the following Wednesday. So that's really 6 business days, so I can't complain much.
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I ordered an upper from PSA on 11/1 and it was delivered on 11/7.
I love PSA for their blemished complete lowers with the polished trigger. I doubt I could build for what they run specials on them for.
this entire thread is like -1 Walmart for not having 22LR.
this thread was about PSA sending a dealer (me) a firearm with no customer info included
and then not responding to emails or answering the phone when i tried to contact them
which BTW they have done again today....
yes, i have received another firearm with no contact info from PSA and again i have got no answer when i tried to call them, and it has been 3 hours and i have not had a response to another email inquiring about it...
i guess it will just sit here
Is it a 1911
if it was i would keep it
Only way they answer requests is thru arfcom. The website says 7 days processing time due to walmart sized sales volume over the BF weekend. The customer should be the one contacting you since they have tracking info emailed every time psa ships.
Walmart sized sales gets walmart style customer service.
You going to pretend it's business as usual this time or what? You can't let this become the new normal!
and when they come in to claim it, i am always on the receiving end of some pissed off customer that wants to know why the hell i didn't call them when it came in..... the same ones that threaten to call the ATF because i am holding their firearm longer than i am supposed to.
you know, the same ones that want to yell and make a stink about my business and then get on a forum somewhere and post that i never called them...
if i don't hear from them by the end of business day today, my next email will be that we are no longer accepting transfers from them
sounds like a pretty shitty way to do business.... why should anyone have to go through another forum to get ahold of them.. they never heard of email or telephone?
The person that ordered it has as much or more responsibility in this as PSA. First, they should have told you that the item was coming and when they got the tracking number, they could even tell you what day it would be delivered. Just refuse the order a time or two and they'll get the message.
Thats how to handle it. I dont ship my packages to another person without a headsup esp to a business
Yep. Thats where the 3 choices come in:
Quality, price, and speed choose any 2
i am going to disagree with this based on the fact that PSA lists us on their website as a qualified FFL to receive transfers from them...
which means that
1. they have our FFL on file
2. we have agreed to accept shipments from them
3. they have agreed to send us the required paperwork to remain legal
it shouldn't be the customers responsibility to do anything other than pay them and wait for me to call
we have shipping agreements with
and many others... all of them have shipped the required info to us. and the 4 i listed here even send me an email with all the same info when a gun is ordered to be shipped here and another email with a tracking number when it ships...
aside from the fact that i am not choosing any of them, their customer is... and they shouldn't force me into a position that i don't have any clue as to who that customer is
I'm not doubting you but I think it may be the customers fault
My PSA order that went to Red Line was shipped like this
Agree and disagree.
I agree that PSA needs to get their shit together. That however, doesn't absolve the buyer of responsibility on the pickup. You order a multi-hundred-dollar item, and make absolutely ZERO coordination to pick it up? That's your (the customer's) own damn fault.
FWIW, I ordered a lower from them a while back. My name and phone number were both printed on the shipping label (above and beyond the total of 15 seconds it took to tell them FFL it was on the way). You'd just about have to intentionally remove it for it to show up at an FFL without your info on it. Again, fault also lies with the customer on this. (ETA - see @amnesia's post above... mine looked the same, just the info changed to match my own order)
I'm not a PSA fanboi... if their shit's messed up, they need to get their house in order. But I completely disagree that the customer is not at fault.
Maybe make it a policy that firearms without info or coordination will be held for 72 hours then sent back to the shipper?
F*** that. For multiple reasons.
PSA aint gonna reimburse my shipping charges for that...
just write refused, return to sender on the label and be done with it doesnt cost me anything
either way, some customer is going to be irate about it... either "it was here and you didnt call" or "why did you not accept it"... either way in the customers eyes it is somehow my fault
It may not be the only way they answer but I have found its the quickest way. Emails have a way of being slow and half the time the phone number is busy or disconnected
"Didn't see anything with your name on it show up - maybe you should call PSA... they had some screwed up shipping going on over the last few weeks"
Then again, I'm a) a dick, and b) don't have to deal with the consequences.
if they got time to be on a forum, they got time to be looking at emails or answering a phone...
i sent them an email today... no more transfers to me till they get their shit together... like @Catfish said, i wont let this become the norm and effect my business, and i ceartainly am not gonna be yelled at by THEIR customer for something i didnt do
that would work right up until someone at PSA actually does answer the phone and provides them with a tracking number that i signed for
the proceeds to trash my business all over the interwebs
Like I said, I don't have to deal with that part lol.
working in retail is amazing...
some days, in fact most days, you are a hero for having something that someone really wants, and even bigger hero for having it at a good price... then the next day you are satan incarnate price gouger and couldnt make a certain customer happy if you were to suck his junk and let him bang your 23 year old redhead supermodel wife for 3 days...
i just dont get it...
what i do get is that i dont need a company like PSA making my job harder than it is trying to please customers when it is them making the money and not me