[Fortkevin2]

Locked until I receive the firearm back. Will reopen then. Bitching about something that I guess a company as large as Taurus can't always do at time (Call people back/get everything right everytime).

Thanks for all the imput good and bad so far. That's what Forum is about!

Long story but here it goes:

About a month and a week or two back I bought a used Taurus 94SSUL from S&K Pawn. Ended up that it was POS... barrel canted to the right, front sight bent, misfires 4 or so times out of 9, extremely hard extraction of fired cases, completely locking up in DA, horrible tooking gouges in cylinder where rounds go AND last but not least, the few times the thing fired it spit lead back at me.

The guys at S&K (Tom and Brooks) have been AWESOME about this. I should have noticed 90% of this stuff before I bought the thing and even so, they sent the thing back FREE OF CHARGE. I wrote a nice long letter with every detail plus my phone number and address to send with the pistol if Taurus needed to contact me at any point they could. At the time the firearm was shipped, they said it was a 3 week turn around time.

TIMELINE:

3/3

Taurus Receives pistol

3/24

Called to see what the deal was with the gun. Talked to a guy (didn't catch his name) saying they would have a decision made by his boss by the end of the week and should ship beginning of following week(3/28)

3/29

Called again and spoke with "Axel" Apparently they were going to replace the firearm but didn't have S&K's FFL. So I call S&K and they sent FFL out that day.

3/31

Called Taurus to make sure FFL was received. It was received on 3/30, lady said they had plenty of said firearm in stock and would ship out ASAP.

4/4

Called to see if firearm had shipped. Spoke with a man who said they didn't have any in the warehouse. WTH :glare: I wasn't an asshole but I'm getting pretty upset at this point. He basically tells me to talk to his boss, Frank. Well Frank isn't at his desk right now so I can't talk to him.

4/6

Called and spoke with Suzanne and asked for Frank. Frank was gone for the day but she took my name and number.

We will see how this works out and if he even calls. I specifically said in the letter that if they need ANY information to call, email or mail me a letter. Hence why I put these things there. They should have either called S&K OR me when they needed the FFL.

You can even go on their web page and "Track" the firearm. For the last week it has said "Need more information Call XXXXXXXXXXX). How hard is it to call a customer if THEY needed more information? Maybe I'm just being an asshole but I think there customer service is a dang joke at this point.

UPDATED

4/7
No call from "Frank" Thursday or Friday.

4/11
Spoke with Joe explaining my issue. He said that they had all the information they needed but the firearm was on back order. Didn't really give me a good time frame of when it could go off back order besides "3-4 Weeks" or more.

So I guess I'm stuck with a 3-4 OR more week wait time after they originally said it would be shipped 3/31. We shall see....

 

[mbossman2]

my experience with Taurus is the complete opposite:

sent mine in for bad timing on the cylinder.


sent on monday, fixed and returned to me on friday.

 

[Scari]

uh bought a gun with these problems from a pawn shop when the guns previous owner is probably the one who abused it and you blame taurus? I look at the guns I buy, personally I would have a problem with the pawn shop they shouldn't sell something in this shape especially a firearm. I sent my Taurus back in once for a new barrel got it back in a week and a half including all shipping times. Taurus is probably looking at the fact this gun suffered abuse according to their warranty and most other manufacturers abuse isn't covered if they replace the pistol I'd say that's an A+ most other manufacturers probably would not. Good luck.

 

[Scari]

Personally, I think the pawn shop knew these problems and should have sent it off to get fixed before displaying it, normal wear is expected to be on the shelf not something that is obviously defective. Hats off to the pawn shop for helping you with this, but hat goes back on for trying to sell a defective weapon. I hope this ends with a good story though

 

[Fortkevin2]

Scari,
I'm not "upset" if Taurus decides to to replace it or does replace it. The fact that it's been 5 weeks and several times they have need "More information (FFL etc) they haven't called me. That's not very good customer service in my eyes. I'm about to take a few people shooting so I will write more when I get back :thumbup:

uh bought a gun with these problems from a pawn shop when the guns previous owner is probably the one who abused it and you blame taurus? I look at the guns I buy, personally I would have a problem with the pawn shop they shouldn't sell something in this shape especially a firearm. I sent my Taurus back in once for a new barrel got it back in a week and a half including all shipping times. Taurus is probably looking at the fact this gun suffered abuse according to their warranty and most other manufacturers abuse isn't covered if they replace the pistol I'd say that's an A+ most other manufacturers probably would not. Good luck.

 

[Brandon1]

uh bought a gun with these problems from a pawn shop when the guns previous owner is probably the one who abused it and you blame taurus? I look at the guns I buy, personally I would have a problem with the pawn shop they shouldn't sell something in this shape especially a firearm. I sent my Taurus back in once for a new barrel got it back in a week and a half including all shipping times. Taurus is probably looking at the fact this gun suffered abuse according to their warranty and most other manufacturers abuse isn't covered if they replace the pistol I'd say that's an A+ most other manufacturers probably would not. Good luck.

Its not the Pawn Shops fault either. A pawn shop usually does not test guns before they re-sell. They are sold "as is". The good part of this story is that S&K is such a good shop that they are going out of their way to take care of something that wasent their problem to begin with.

 

[hardluk1]

Well you learned a few things about what to look for I guess. Your problem should be with the pawn shop. Even the name pawn makes me worry about whats for sale. Now if they were not going to replace it I would have sent it to Taurus and let the oawn shop pay the fee to do so. Now give taurus a chance to fix a screwed up gun that the last owner caused and the pawn shop bought and resold. Depending on peoples work load and the amont of damage it might take a while. Also your pawn shop could have heard from them and there not telling you, they did send it. Ask for the tracking number from your pawn shop just so you can check when it went out for repair .
I also have sent a revolver in to taurus , a model 94 that i used for many years and they replaced the fireing pin and had it back in my hand in 2 weeks and it works perfect again. Your anger is directed to the wrong people. If it was a old abused s&w or ruger it would also take longer than just a typical fix and send . A guy I know ran over his ruger rifle some years back and it took them a while to deside if it was fixable first . 16 weeks later a new rifle was sent with the reason why it was replace and with his old serial number on it. That means waiting for a productiom run of that rifle.

 

[Brandon1]

Well you learned a few things about what to look for I guess. Your problem should be with the pawn shop. Even the name pawn makes me worry about whats for sale.

You care to explain why its the pawn shops fault? They buy a gun with reasonable expecations that it works. NO pawn shop test fire a weapon before selling it. With this gun (which I have personally seen), there were no tell-tale signs of future problems. It is just ever so slightly misaligned and it was only to be noticed when firing. The pawn shop in question is going above and beyond what they should do to make sure the customer is happy.

Before you blame it on the pawn shop, why dont you go visit? You will realize that the problem is with the gun and not with the shop.

 

[bashman]

Before you blame it on the pawn shop, why dont you go visit? You will realize that the problem is with the gun and not with the shop.

Is this the pawn shop on 401 in downtown Fuquay? Right around the corner there, with the small parking lot up front?

If it is the one I am thinking of, I wasn't impressed when I was in there.
Guns are so far behind the counter, you'd have to have a telescope to see the price tags.
Big guy sitting at the desk behind the counter talked down to the kid that was there when I was there, like he was stupid for asking the question that he asked.

FWIW, I think it is the pawn shops fault.

 

[bashman]

You care to explain why its the pawn shops fault? They buy a gun with reasonable expecations that it works. NO pawn shop test fire a weapon before selling it. With this gun (which I have personally seen), there were no tell-tale signs of future problems. It is just ever so slightly misaligned and it was only to be noticed when firing. The pawn shop in question is going above and beyond what they should do to make sure the customer is happy.

Seems like this goes against what you said in the OP:

Long story but here it goes:

About a month and a week or two back I bought a used Taurus 94SSUL from S&K Pawn. Ended up that it was POS... barrel canted to the right, front sight bent, misfires 4 or so times out of 9, extremely hard extraction of fired cases, completely locking up in DA, horrible tooking gouges in cylinder where rounds go AND last but not least, the few times the thing fired it spit lead back at me.

The guys at S&K (Tom and Brooks) have been AWESOME about this. I should have noticed 90% of this stuff before I bought the thing and even so, they sent the thing back FREE OF CHARGE. I wrote a nice long letter with every detail plus my phone number and address to send with the pistol if Taurus needed to contact me at any point they could. At the time the firearm was shipped, they said it was a 3 week turn around time.

 

[Fortkevin2]

Wow, you guys are really taking this whole thing the wrong way!!!

I'm NOT upset with Taurus because I sent them a not so great firearm, I'm upset because their customer service has been a joke on this issue. IF I need more information from a customer at my workplace, I call them. Taurus hasn't even tried to contact me on the issue, much less see what we can do to fix the gun. I was willing and am willing to pay to fix the firearm if need be. I DON'T expect them to fix something if it has been abused, what I do expect is good customer service and I don't feel this has been what I've received.

The issues with the gun weren't readily apparent. As Brandon stated, the barrel WASN'T bent to a 45 deg. angle or anything like that, it was just twisted a tad and the front sight bent a tad also.

I looked at the thing two times before I even purchased the thing as did Brandon and the guys at S&K... Not until I got home did I realize all what was wrong with it after the misfires, locking up etc I took a closer look. How was S&K supposed to know that the firearm would have some of these issues? They can't as they don't test first the weapons!

I called Tom up ASAP and spoke with the owner, he said bring the thing in and we will take a look at it. Brought it in and he said I'll ship it back to Taurus FOR FREE OR I could have my money towards something else. Not any bit of argument, no "It's sold AS-IS" NOTHING but positive things and GREAT customer service! What else can you ask for? NOTHING!

Personally, I think the pawn shop knew these problems and should have sent it off to get fixed before displaying it, normal wear is expected to be on the shelf not something that is obviously defective. Hats off to the pawn shop for helping you with this, but hat goes back on for trying to sell a defective weapon. I hope this ends with a good story though

Its not the Pawn Shops fault either. A pawn shop usually does not test guns before they re-sell. They are sold "as is". The good part of this story is that S&K is such a good shop that they are going out of their way to take care of something that wasent their problem to begin with.

Brandon is couldn't be more right about this! S&K has been amazing as far as getting everything straight and hasn't complained one bit about anything. They have been doing EVERYTHING they can to make this right. They couldn't do anything more to make it any more right.

Well you learned a few things about what to look for I guess. Your problem should be with the pawn shop. Even the name pawn makes me worry about whats for sale. Now if they were not going to replace it I would have sent it to Taurus and let the oawn shop pay the fee to do so. Now give taurus a chance to fix a screwed up gun that the last owner caused and the pawn shop bought and resold. Depending on peoples work load and the amont of damage it might take a while. Also your pawn shop could have heard from them and there not telling you, they did send it. Ask for the tracking number from your pawn shop just so you can check when it went out for repair .
I also have sent a revolver in to taurus , a model 94 that i used for many years and they replaced the fireing pin and had it back in my hand in 2 weeks and it works perfect again. Your anger is directed to the wrong people. If it was a old abused s&w or ruger it would also take longer than just a typical fix and send . A guy I know ran over his ruger rifle some years back and it took them a while to deside if it was fixable first . 16 weeks later a new rifle was sent with the reason why it was replace and with his old serial number on it. That means waiting for a productiom run of that rifle.

The guys at S&K are 110% honest hard working people. I have bought many guns from them and spent about 1k in there shop. When I called and needed the FFL sent to Taurus, THEY DID IT RIGHT THEN! When I first had an issue, I brought the firearm in and they said no worries, we will send it back for you. The owner even said had they known there was an issue, they wouldn't have put it for sale.

My anger is not anger for the fact that I haven't gotten my gun back RIGHT NOW ASAP ETC, it's the fact that if they needed more information or anything they should have called. Not once have they called me. To me that's bad customer service.

You care to explain why its the pawn shops fault? They buy a gun with reasonable expecations that it works. NO pawn shop test fire a weapon before selling it. With this gun (which I have personally seen), there were no tell-tale signs of future problems. It is just ever so slightly misaligned and it was only to be noticed when firing. The pawn shop in question is going above and beyond what they should do to make sure the customer is happy.

Before you blame it on the pawn shop, why don't you go visit? You will realize that the problem is with the gun and not with the shop.

Again, Brandon is 110% correct. Had they realized there was issues with the firearm, it wouldn't have been up for sale. I went to the shop and the owner offered me my money back to put towards something else or they could send the gun back to Taurus for me. I chose the second as I wanted a 94SSUL. The gun was sold AS IS but even so they were willing to reconize that the gun wasn't in sellable shape and FIX THE ISSUE! No matter what the cost!

Is this the pawn shop on 401 in downtown Fuquay? Right around the corner there, with the small parking lot up front?

If it is the one I am thinking of, I wasn't impressed when I was in there.
Guns are so far behind the counter, you'd have to have a telescope to see the price tags.
Big guy sitting at the desk behind the counter talked down to the kid that was there when I was there, like he was stupid for asking the question that he asked.

FWIW, I think it is the pawn shops fault.

I'm not blaming anyone for anything about who's fault who sold what it etc. The thing is that there was an issue, I went back and talked with them. They offered me my money back towards something else or to ship back to Taurus on THEIR DIME. What more can you ask for from a gunshop/pawnshop? Nothing!


And I really will have to 100% disagree with you about the "Big Guy" That big guy is one of the nicest, friendliest people I have ever met in my life. Every time I go in he is always willing to show me guns even if he knows I wont be buying anything. Customer's come in and he great's them and always ask if they want to see anything to let you know. I couldn't ask for better customer service at the shop.

I just really think you guys are missing the point of this thread. It wasn't to bash S&K but to just complain about Taurus and the bad customer service. As I stated, S&K has done EVERYTHING they can to make it right. While I don't expect Taurus to give me a new gun if it was in fact abused, I at least expect a phone call to let me know what the hell's going on.

 

[Fortkevin2]

I'm not blaming Taurus for not fixing it for free or not just sending me a new gun. The point of this thread was to show how crappy they have been as far as not contacting me etc etc etc.

If I have an issue with something at work, guess what, I call the person and get the information I need! That's good freaking customer service, not what Taurus has done so far.

uh bought a gun with these problems from a pawn shop when the guns previous owner is probably the one who abused it and you blame taurus? I look at the guns I buy, personally I would have a problem with the pawn shop they shouldn't sell something in this shape especially a firearm. I sent my Taurus back in once for a new barrel got it back in a week and a half including all shipping times. Taurus is probably looking at the fact this gun suffered abuse according to their warranty and most other manufacturers abuse isn't covered if they replace the pistol I'd say that's an A+ most other manufacturers probably would not. Good luck.

 

[Fortkevin2]

Hell NClivingBrit stopped by my work before hand to check out the gun. I thought maybe my eyes were playing tricks on my about the barrel. He verified that I was right about the barrel and sight cant.

 

[Keltyke]

Personally, I think the pawn shop knew these problems and should have sent it off to get fixed before displaying it, normal wear is expected to be on the shelf not something that is obviously defective.

It's "caveat emptor" all the way. Nothing says a shop has to recondition or repair anything. Most of the used guns I see in shops are not even cleaned, unless the previous owner did it. Most pawn shop items are sold "as is", and he's lucky they're trying to help him. The point made that the buyer should have noticed most of these defects is well taken, and if the gun was as bad as he says it looked, I wouldn't have bought it.

I've sent a gun back to Taurus and one back to Rossi (same people), and had EXCELLENT service both times. In fact, one was a Model 94 with a timing problem. Both guns were returned, completely repaired, in a most reasonable time. I think 4 weeks on one and 3 on the other.

FWIW, from my experience, the Model 94 is a POS, and you'd do a lot better buying a S&W 617 or something like that.

 

[Uncle Alvah]

Guns are so far behind the counter, you'd have to have a telescope to see the price tags.

Or, you could skip the telescope and simply inquire, yes?

The farthest any gun is from the counter is 7 feet, some are actually within reach. Handguns are in the case, tags plainly visible. Hang tags on rifles, by nature, can be hard to see, thats true.

 

[Brandon1]

Or, you could skip the telescope and simply inquire, yes?

The farthest any gun is from the counter is 7 feet, some are actually within reach. Handguns are in the case, tags plainly visible. Hang tags on rifles, by nature, can be hard to see, thats true.

That may would actually require effort on some peoples part, and you and I both know that

 

[bashman]

That may would actually require effort on some peoples part, and you and I both know that

Or, they could put the long guns on a rack that was closer to the counter that blocks you from actually touching and/or seeing the guns close enough to read the tags.

Geez, it's not too hard for Clay to do that at his store. Seems pretty simple to me.
But you know, putting the guns that close to the counter would require moving them again.
And that would actually require effort on peoples part, and you and I both know that

 

[bashman]

I've got nothing against S&K. Only been in there once.
But I hate it when a store has the long guns so far away that you can't see the tags from where you're standing.
Sure you can ask, but sometimes you just want to shop and browse by yourself, until you see something you like or are interested in. That's me.

I guess that's one of the reasons why I like Firepower so much.
The long guns, for the most part, are within reach, and the ones that aren't, have the tags marked well enough that you can see them from behind the case.

Handguns in cases is common sense, nobody in their right mind would leave those out unattended.

Good luck with your gun at Taurus.
That sucks how they are treating you.
Hopefully they will make it right, but you shouldn't have to jump through all the hoops to get there.

 

[beesouth]

What is the optimum distance from the counter to the wall for long-gun placement in a gun store..??...are there specs on this..??...have any studies been done..??....what is the NRA's position..??..shouldn't there be some sort of regulatory compliance..??....maybe ATF should look into this....

 

[Fortkevin2]

The way the rifle/shotgun layout is layed out is in a U shape. Would you rather them pull them close to you and have to reduce both sides because of space or have twice as many guns that an employee is willing to show you if you ask nicely?

At that, all the guns are put out every morning and locked up every night. So there is some effort on their part....just so you know.

Or, they could put the long guns on a rack that was closer to the counter that blocks you from actually touching and/or seeing the guns close enough to read the tags.

Geez, it's not too hard for Clay to do that at his store. Seems pretty simple to me.
But you know, putting the guns that close to the counter would require moving them again.
And that would actually require effort on peoples part, and you and I both know that