We just moved into a new (for us) house and after using the water for a few days discovered the drain was backing up. I called a well known plumber chain thinking it would be an easy fix. He came out and snaked the line and the following happened:
1. He got the water flowing again but the blockage (small, hairlike roots) was not completely clear.
2. He went back through a 2nd time and got the snake stuck and clogged the drain again, all the while muttering "I should have known better".
3. After messing around for another hour and a half he broke the snake and ended up having to cut the line, which is still in the drain.
4. His "solution" was to charge me $3k to bring a backhoe into the yard and dig up the pipe, which "may" be as much as 10 feet underground and would require the removal of my fence and a whole lot of headache. I have refused this solution.
The line is in the backyard, its 47 feet from the cleanout to the clog. The pipe is 4 inch PVC. It looks like he may have used a small snake line and a spiral cutter which likely got tangled up in the roots. I've since learned there are other options like Rootkill, power jets and other things that could have been suggested.
I have another non-chain company recommended by a retired plumber coming by tomorrow to see if he can salvage the situation. I guess I just wanted to vent a little and let everyone know to do their research before hiring someone. I'm sure everyone knows this but the more examples the better.
I know there's a meetup in Wake Forest on Saturday, if the 2nd plumber can't break it free anyone up for a dig party? :laugh:
1. He got the water flowing again but the blockage (small, hairlike roots) was not completely clear.
2. He went back through a 2nd time and got the snake stuck and clogged the drain again, all the while muttering "I should have known better".
3. After messing around for another hour and a half he broke the snake and ended up having to cut the line, which is still in the drain.
4. His "solution" was to charge me $3k to bring a backhoe into the yard and dig up the pipe, which "may" be as much as 10 feet underground and would require the removal of my fence and a whole lot of headache. I have refused this solution.
The line is in the backyard, its 47 feet from the cleanout to the clog. The pipe is 4 inch PVC. It looks like he may have used a small snake line and a spiral cutter which likely got tangled up in the roots. I've since learned there are other options like Rootkill, power jets and other things that could have been suggested.
I have another non-chain company recommended by a retired plumber coming by tomorrow to see if he can salvage the situation. I guess I just wanted to vent a little and let everyone know to do their research before hiring someone. I'm sure everyone knows this but the more examples the better.
I know there's a meetup in Wake Forest on Saturday, if the 2nd plumber can't break it free anyone up for a dig party? :laugh: